Help & FAQs

If you have any questions or need any advice, please check out our frequently asked questions below, you can also reach out to our customer service and will be happy to respond as quickly as possible.

We certainly do! Ensuring that your Bra fits well is our number 1 prioprity here at Sisimi, and if you are not sure of your size or the fit of a bra we are only too happy to help. You can contact our customer service team on customer support@sisimilingerie.com or get in touch with us via any of our Social Media pages for any advice on sizing and fitting. Sisimi would arrange bra fitting events periodically, please sign up to our newsletter to be notified of upcoming events.

Yes! We understand that each bra from various brands can fit differently, and you might need to try a few sizes before finding the perfect fit. Many of our customers purchase multiple sizes and then return the ones that don’t fit correctly. Please ensure that you keep all original tags and labels on the products so we can process your return.

We currently accept all major credit and debit cards (Visa, MasterCard, Maestro, and American Express) and PayPal.

We make this as simple as possible for you! Complete the form on your invoice, indicating why you’re returning each item. Include the form with the items (unworn with their original tags and labels attached) and use the second sealable strip on your Sisimi bag to secure them. Place the return label on the front of the package and take them to your nearest post office. Please obtain a proof of postage receipt, as we will need this in the unlikely event that your items get lost in the post. For more details, check out our returns page.

As the customer orders are turned around quickly, we are unable to make any changes to your order once it has been confirmed. Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. If you have any queries regarding your order, you can contact us on orders@sisimilingerie.com

If you have registered for a sisimilingerie.com account, you can log in and view your order history to see where it is. ‘Processing’ means it is being picked and packed by our team ready for dispatch, and ‘Dispatched’ means the order has left our warehouse and is with the postman, on its way to you!

VIEW THE STATUS OF YOUR ORDER

At Sisimi, we aim to keep our stock inventory 100% accurate but in the unlikely event an item is no longer available, we will remove this from your order and issue a full refund. If you ordered any matching items for this product, we will also remove and refund these too. You will receive an email to outline the changes made to your order.

Delivery times are counted as working days (Monday to Friday, excluding weekends and Bank Holidays) from the date of dispatch. In very rare cases, orders can sometimes get lost in the post. For UK customers, we can class a parcel as lost once 10 working days have passed since the date of dispatch.

For overseas orders, we can class a parcel as lost once 20 working days have passed since the date of dispatch.

If your order has not arrived within these times, please contact us so we can investigate with Royal Mail. Lost parcel investigations must be made within 45 days from the date of dispatch, so you must report any non-receipt issues within this timeframe. After this time we are unable to assist.

Please send a clear photograph of the fault to our Customer Service team at support@sisimilingerie.com. Once we’ve verified the fault we can arrange for a refund or a replacement to be issued to you. In line with Trading Standards we can only accept faulty items within 6 months of purchase.

We always endervour that our customers receive correct items as our warehouse team are working hard to ensure our labelling on products are correct. However, If you have received something that is not right, please send a clear photograph to us via email , of the tag of the product against your invoice so we can investigate this. We will always send out the correct item as a replacement if it’s still in stock.

We deliver to customers around the globe quickly, securely and at competitive prices.

If your country is not on the following list, please contact customer support@sisimilingerie.com to see if we can deliver to your region.

* Full tracking available

United Kingdom*
Albania
Andorra
Angola
Antigua and Barbuda
Argentina*
Armenia
Aruba
Australia
Austria*
Azerbaijan
Azores

Israel
Italy*
Jamaica
Japan*
Jordan
Kazakhstan
Kenya
Kosovo
Kuwait
Latvia*
Lebanon*
Liberia

Tuvalu
Uganda*
Ukraine

Bahamas
Bahrain
Bangladesh
Balearic Islands
Barbados*
Belarus*
Belgium*
Bermuda
Bolivia
Bosnia-Herzegovina
Botswana
Brazil

Laos
Liechtenstein*
Lithuania*
Luxembourg*
Macedonia
Malaysia*
Maldives
Malta*
Mauritius
Mexico
Moldova*
Monaco

United Arab Emirates
United Kingdom*
United States (USA)*

Brunei Darussalam
Bulgaria*
Cambodia*
Cameroon
Canada
Canary Islands
Cayman Islands*
Channel Islands
Chile
China
Colombia
Corsica

Mongolia
Montenegro
Morocco
Namibia
Namibia
Netherlands*
Netherlands Antilles
New Caledonia
New Zealand
Nigeria
Norfolk Island
Northern Ireland

Uruguay
Uzbekistan
Vanuatu

Costa Rica
Croatia*
Cuba
Cyprus*
Czech Republic*
Denmark*
Dominican Republic
Equador*
Egypt
England
Estonia
Falkland Islands

Norway
Oman
Pakistan
Papua New Guinea
Paraguay
Peru
Philippines
Poland*
Portugal*
Puerto Rico
Qatar
Reunion Island

Vatican City*
Venezuela
Vietnam

Faroe Islands*
Fiji
Finland*
France*
Georgia*
Germany*
Ghana
Gibraltar*
Greece*
Greenland*
Grenada
Guatemala

Romania*
Russia
Saint Lucia
Saudi Arabia
Senegal
Serbia*
Seychelles
Singapore*
Slovakia*
Slovenia*
South Africa
South Korea*

Virgin Islands
Wallis and Futuna Islands
Western Samoa

Guernsey
Guinea
Guadeloupe
Guyana
Hong Kong*
Hungary*
Iceland*
India
Iran
Indonesia*
Ireland*
Isle of Man

Spain*
Sri Lanka
Sweden*
Switzerland*
Taiwan
Tajikistan
Thailand*
Tenerife
Trinidad and Tobago*
Turkey*
Turkmenistan
Turks and Caicos Islands

Zambia
Zimbabwe